Terms of Use

1. Acceptance and eligibility

By accessing or using the Bindlab platform (the “Service”) you agree to these Terms of Use (the “Terms”). If you are accepting on behalf of an agency, MGA, or other entity, you represent that you have authority to bind that entity to these Terms, and “you” refers to that entity throughout.

You must be at least 18 years old and a licensed insurance professional (or acting on behalf of one) to use the Service. The Service is offered to operators within the United States insurance distribution chain — wholesale brokers, MGAs, retail producers, and their agency staff. It is not intended for direct use by insurance consumers.

2. What Bindlab is — and is not

2.1 What Bindlab is

Bindlab is an operating layer for wholesale insurance distribution. The Service helps tenants:

• Onboard retail agencies and producers, capture compliance evidence, and track regulatory status across the eight insurance compliance regimes Bindlab supports;
• Intake submissions, structure exposures, run clearance, and organize accounts;
• Match submissions against carrier appetite rules and surface recommended markets;
• Coordinate quoting workflows, compare quotes across carriers, and track production;
• Maintain policies of record, generate certificates of insurance, and surface renewal pipelines;
• Apply AI assistance to repetitive tasks — extracting data from uploaded documents, scoring appetite matches, drafting explanations — under the bounded model described in Section 4.

2.2 What Bindlab is not

Bindlab is not:

• A carrier, insurer, reinsurer, or risk-bearing entity. Bindlab does not underwrite, bind, or assume risk.
• A policy administration system (PAS) or rating engine. Pricing, forms, and policy issuance are carrier functions.
• A premium handler. Premium flows between insureds and carriers, never through Bindlab. Bindlab handles broker fees and may record pass-through check chain-of-custody, subject to fiduciary rules under state insurance law.
• A provider of legal, financial, tax, or insurance advice. Output from the Service — including AI-generated explanations, appetite scores, and recommendations — is operational information, not professional advice.
• A regulatory filer. Where Bindlab assists with surplus-lines filings, bordereaux preparation, or NIPR sync, the tenant remains the regulated party responsible for accuracy and timeliness.

3. Accounts and access

You are responsible for all activity that occurs under your account and for safeguarding your credentials. You agree to:

• Provide accurate registration information and keep it current;
• Maintain the confidentiality of your password and use multi-factor authentication when available;
• Promptly notify us of any unauthorized access or suspected security incident at security@bindlab.io;
• Not share your account credentials with anyone outside your agency;
• Use the role-based access controls within the Service to grant your agency staff the minimum access they need.

We reserve the right to suspend or terminate accounts that violate these Terms, present a security risk, or operate without required producer licensing or carrier appointments.

4. AI-assisted features and their limits

Several features of the Service use artificial intelligence to assist with repetitive tasks. AI assistance in Bindlab operates under a constrained model:

• Suggest, don't bind. AI outputs are indications, not quotes, bound coverage, or final decisions. Every AI output carries an in-product disclosure to this effect.
• Human in the loop. Every regulated action (submitting to a carrier, accepting a quote, binding, requesting a certificate) requires explicit human confirmation by an accountable user.
• Model identity and confidence are visible. Every AI output displays the model identity and a confidence score so the human reviewer can calibrate trust. AI operations are logged for Errors and Omissions reproducibility.
• Right to explanation.For consequential AI outputs (appetite scoring, carrier match recommendations) the Service exposes an on-demand “why this result” view showing the inputs, signals, and rules used to produce the output.
• No coverage determinations. AI features do not determine whether coverage exists, what limits apply, or how a claim should be handled. Those determinations belong to carriers and licensed claim adjusters.

AI outputs may contain inaccuracies. You are responsible for reviewing AI-generated content before acting on it, especially before transmitting it to a carrier or insured.

5. Acceptable use

You agree not to:

• Use the Service for any purpose unlawful under federal, state, or applicable foreign law;
• Upload data you do not have the right to share, including data subject to confidentiality agreements with insureds, carriers, or other parties beyond the scope of your wholesale distribution activities;
• Attempt to bypass role-based access controls, tenant isolation, or audit logging;
• Reverse-engineer, decompile, or attempt to extract source code from the Service;
• Scrape, harvest, or systematically extract data through methods other than the Service's provided interfaces;
• Submit malicious code, exploit known vulnerabilities, or interfere with the operation of the Service;
• Use the Service to send unsolicited marketing communications to insureds or other parties in violation of CAN-SPAM, state UDAP, or insurance marketing rules;
• Misrepresent AI-generated output as having been authored by a licensed professional;
• Misrepresent your producer licensing status, carrier appointments, or authority to bind.

6. Your content and your data

You own your data. Submission data, agency records, policy data, and other content you upload to or generate through the Service (collectively “Your Content”) remain yours. You grant Bindlab a limited, non-exclusive license to host, store, process, transmit, and display Your Content solely as needed to operate the Service, comply with applicable law, and exercise our rights and obligations under these Terms.

You represent that you have all rights necessary to upload Your Content and to grant Bindlab the license described above. You are solely responsible for the accuracy, legality, and propriety of Your Content.

Bindlab does not use Your Content to train AI models for the benefit of other tenants. AI operations on Your Content are per-tenant and per-request.

7. Bindlab's intellectual property

The Service — including its software, designs, content (other than Your Content), trademarks, and underlying methodologies — is owned by Seven16 Group and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

Nothing in these Terms grants you any right, title, or interest in the Service except as expressly set forth. Feedback and suggestions you provide may be used by Bindlab without obligation.

8. Confidentiality

During the course of using the Service, you and Bindlab may have access to information of the other party that is reasonably understood as confidential (the “Confidential Information”). Each party agrees to use the other's Confidential Information only to perform under these Terms and to protect it using commercially reasonable measures. Confidential Information does not include information that is publicly available through no fault of the receiving party, was rightfully known before disclosure, or is independently developed.

9. Fees and billing

The Service is currently offered to a curated group of build partners. When paid subscriptions activate, fees, billing frequency, and payment terms will be set forth in the applicable order form or in-app billing flow. Fees are non-refundable except where required by law or as expressly stated at the time of purchase.

You authorize us to charge the payment method you provide for subscription fees and any usage-based fees as they accrue. We may change fees on notice; continued use after the effective date of a change constitutes acceptance.

10. Third-party services and integrations

The Service integrates with third-party services (subprocessors and partner systems) listed in our Privacy Policy. Where you authorize the Service to connect to a carrier portal, producer licensing system, or other third party on your behalf, you remain responsible for the accuracy of data transmitted and for complying with the terms of the third party. Bindlab is not responsible for the acts or omissions of third parties.

11. Suspension and termination

You may terminate your account at any time by contacting support@bindlab.io or using the in-app termination flow when available. We may suspend or terminate your account for material breach of these Terms, security risk, regulatory non-compliance (including loss of required licensure or carrier appointments), or non-payment.

Upon termination, your access ends and we will handle Your Content per our retention rules in the Privacy Policy. Records subject to regulatory retention (E&O, IRS, NAIC, state insurance department) are retained for the required periods regardless of termination. See the Data Deletion page for what can and cannot be deleted.

Sections that by their nature should survive termination — including ownership, confidentiality, disclaimers, limitations of liability, indemnification, and dispute resolution — survive.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR COMPLETENESS.

Without limiting the foregoing, Bindlab does not warrant that: (a) the Service will be uninterrupted, secure, or error-free; (b) AI-generated output will be accurate, complete, or suitable for a particular use; (c) carrier appetite rules, class codes, forms, or filing requirements reflected in the Service are current or binding on any carrier; or (d) the Service will achieve any particular business outcome.

You acknowledge that insurance distribution is a regulated activity and that your professional judgment, licensure, and compliance posture remain your responsibility regardless of features available in the Service.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• BINDLAB AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND SUBPROCESSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• BINDLAB'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE FEES YOU PAID TO BINDLAB FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (ii) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you in full. To the extent any limitation is held unenforceable, the remaining limitations remain in effect.

14. Indemnification

You agree to defend, indemnify, and hold harmless Bindlab and Seven16 Group from any third-party claims, losses, damages, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in violation of these Terms or applicable law; (b) Your Content, including any claim that Your Content infringes a third party's rights or violates a regulatory obligation owed to a third party; (c) your breach of any representation, warranty, or covenant in these Terms; or (d) your acts or omissions in your capacity as a licensed insurance professional.

15. Governing law and disputes

These Terms are governed by the laws of the State where Seven16 Group is organized, without regard to its conflicts-of-law rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in that State, and both parties consent to personal jurisdiction and venue there.

To the extent permitted by law, both parties waive any right to a jury trial. Nothing in this Section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

16. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects when the Terms were last revised. For material changes, we will notify you in-app, by email, or both. Continued use of the Service after the effective date of a change constitutes acceptance. If you do not agree to a change, you may terminate your account before the change becomes effective.

17. Miscellaneous

These Terms, together with the Privacy Policy and any order form or subscription agreement we sign with you, are the entire agreement between you and Bindlab regarding the Service. If any provision is held unenforceable, the remainder will remain in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not assign these Terms without our prior written consent; we may assign to an affiliate or successor.

18. Contact

For legal questions or notices under these Terms: legal@bindlab.io.

For privacy: privacy@bindlab.io.

For security: security@bindlab.io.

For general support: support@bindlab.io or use the support widget in-app (powered by Seven16 Group Support).